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Frequently Asked Questions
Shipping
How Long Does Delivery Take?
Trimnest’s estimated time of arrival (ETA) is our prediction of when an order could be delivered to you. The ETA is the sum of estimated fulfillment and shipping time.
Our fulfillment time average is 2–5 business days.
Our shipping time average is 3–6 business days in the US, 4–7 business days in Canada, 7–25 business days internationally.
The estimated time of arrival is just an estimate, it’s not a guarantee. You can receive the order past the ETA for reasons, like:
- Issues with specific product listings
- Products being out of stock
- Shipping related delays like failed delivery attempts, service disruptions
- Public holiday related delays like increased order volume, high-demand product shortages
We choose the most suitable and reliable carrier for your shipment. You will see the specific carrier delivering the package in the order confirmation email.
What is the shipping cost for my order?
Our standard shipping rates vary based on product dimensions and weight, fulfillment location, and shipping destination for each order.
However, it may be different for replacement orders or returns. Please, check the returns section below.
How to track my order?
Normally, once your order has shipped, you will receive an email confirmation with tracking details. You will see the specific carrier delivering the package in the order confirmation email.
You can also check the status of your order in your Trimnest account.
What if I need to modify my shipping info?
You can contact us via email and request any change needed.
Is Trimnest available in all countries?
No, Trimnest isn’t available in some countries because of legal restrictions or shipping carrier limitations.
For now, Trimnest isn’t available in and doesn’t ship to Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea.
This list may change periodically.
We’re available in all other countries and ship internationally!
Can I get same-day or next-day delivery?
Right now we do not offer any type of expedited shipping. All orders are being shipped with standard option (3–6 business days in the US, 4–7 business days in Canada, 7–25 business days internationally).
Payment
What types of payment are accepted?
Trimnest.com offers flexible payment options, including major credit and debit cards as well as PayPal.
When paying with a credit card, ensure the billing address and phone number match the details on file with your card provider to avoid any delays in processing your order.
You can easily update or add a new payment method at any time through your Trimnest account, even without placing an order.
Is my payment information safe?
Yes.
All payment processing is done by third party payment service providers – PayPal and/or Stripe.
All payments are securely processed over HTTPS and your card information never touches our servers. All details are sent over SSL with secure encryption.
What if I need to cancel my order?
Please, do not hesitate to contact us and request cancelation of your order.
Make sure to provide your order number if applicable.
How long does it take to get a refund?
Our payment provider submits refund requests to your bank or card issuer. You will see the refund as a credit approximately 5-15 business days later, depending upon the bank. Refunds can’t be canceled after they’re issued.
Returns
Can I return my order for a refund?
Any returns or issues that occur because of an error on our part will be handled at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.
Read more about returns in our Return Policy.
How do I return my order?
You have to contact us in order to get return instructions. Please, include the reason for your return in the body of your email.
Any return requests must be submitted within 4 weeks after the product has been received.
If you notice an issue on the products or anything else on the order, please contact us immediately.
Note, if you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense.
What if an order gets lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to get in touch with the shipping carrier to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you couldn’t find it, we will not take the responsibility to reship that order.
There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person.
How do I report a problem with my order?
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.
If something arrives damaged, send a photo of the damaged goods to us via email, then we’ll gladly send a replacement at no cost to you.
If the shipping address you used in your order was wrong, then you are held responsible.
In any case if you have any questions or concerns regarding your order, contact us via email.
